This Privacy Policy explains how Lingua Mastery processes personal data in connection with its website and language course enquiries. It applies to information collected through the site and related communication channels used for course enquiry, screening, enrolment, and service administration.
We process personal data to respond to course enquiries, carry out level screening, match groups and timetables, confirm course terms, manage enrolment, administer scheduled lessons, support guided practice, review course progress, maintain website security, and ensure technical delivery of messages and site functions.
Personal data may be shared with service providers that support website operation, technical delivery, message handling, or related administrative functions. Such recipients are expected to use the data only for the services they provide and to maintain appropriate confidentiality and security safeguards.
We may disclose personal data to public authorities, regulators, courts, or other parties where required to comply with legal obligations, enforce rights, protect security, or respond to lawful requests. Disclosure is limited to what is reasonably necessary for the relevant purpose.
We may collect name, email address, phone number if provided, inquiry message, learning goals, and level or schedule preferences when a user submits an enquiry, requests screening, or arranges enrolment. We also process limited technical data such as server request metadata and browser or device information for security and delivery purposes.
Personal data is received through contact forms, email, phone calls, centre visits, and other booking or communication channels. Technical data is generated automatically when the website is accessed and when messages are transmitted through the site.
Confirmed cookie uses are restricted to essential site operation and remembering privacy preferences. No analytics or marketing cookies are confirmed as active on the basis of the current information.
Where the site uses cookies, they are limited to essential site operation and the storage of privacy preferences. Browser settings may be used to restrict or delete cookies, although some essential functions may not operate correctly if they are disabled.
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, and clarification of how their data is handled. Where a request cannot be fully granted, the reason will be explained to the extent required by law.
Requests concerning access, correction, or other privacy matters should include sufficient information to identify the relevant record and the nature of the request. We may ask for additional details to verify identity and to process the request accurately.
Personal data is retained only for as long as necessary for the purpose for which it was collected, for legitimate administrative or legal requirements, and for the resolution of enquiries or disputes. When data is no longer needed, it is deleted, anonymised, or otherwise handled in accordance with applicable retention practices.
We may update this Privacy Policy from time to time. The revised version will apply from the date it is posted or otherwise made available on the website, and users should review it periodically for changes that affect the processing of personal data.
Use the listed channels for questions about this notice or the handling of personal data.
